Last Updated: March 10, 2026

CAP Concrete Coatings ("Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website or interacting with our services.

This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, submit forms, request services, or communicate with us through messaging platforms including SMS, email, chat, and automated communication systems.

By using our website or submitting your information, you agree to the terms outlined in this Privacy Policy.

Company Information

CAP Concrete Coatings
Website: https://www.capconcretecoatings.com
Phone: (503) 919-8088
Email: [email protected]

CAP Concrete Coatings provides professional concrete coating services including garage floors, patios, pool decks, and commercial surfaces across the Pacific Northwest.

Information We Collect

We may collect personal information when you interact with our website or services.

This information may include:

• Full name
• Phone number
• Email address
• Physical address
• Project information or service requests
• Appointment scheduling information
• Communication preferences
• Message interaction data

This information is typically collected when you:

• Fill out a contact form
• Request a quote
• Schedule an estimate
• Call or text our office
• Communicate with our team
• Interact with automated assistants or messaging systems

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Website activity through analytics tools

This data helps us improve website functionality and customer experience.

How We Use Your Information

The information we collect may be used to:

• Provide quotes and service estimates
• Schedule consultations and installations
• Send appointment confirmations and reminders
• Respond to customer inquiries
• Deliver customer support
• Provide service updates
• Improve website performance and customer experience
• Send marketing or promotional communications when consent has been provided
• Operate our customer relationship management (CRM) and automation systems

SMS Messaging and A2P Compliance

By providing your phone number through our website, forms, scheduling tools, or other communication channels, you consent to receive SMS (text) messages from CAP Concrete Coatings.

These messages may include:

• Appointment reminders
• Service notifications
• Estimate follow-ups
• Customer support messages
• Promotional or marketing messages when applicable

Message frequency may vary depending on your interaction with our services.

Message and data rates may apply depending on your mobile carrier plan.

SMS Opt-Out Instructions

You may opt out of receiving SMS messages from CAP Concrete Coatings at any time.

To stop receiving messages, reply:

STOP

After you send STOP, you will no longer receive SMS communications from us unless you opt in again.

For assistance, reply:

HELP

You may also contact us directly:

Phone: (503) 919-8088
Email: [email protected]

Mobile Information and Data Sharing

CAP Concrete Coatings respects your privacy.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services (such as CRM platforms, messaging providers, scheduling systems, or customer support tools) is permitted only to the extent necessary to operate our business and provide services to our customers.

All SMS opt-in data and consent records are stored securely and will not be sold, rented, or shared for marketing purposes.

AI and Automated Communications

CAP Concrete Coatings may utilize automated technologies including artificial intelligence (AI), chatbots, and automated messaging systems to improve response times and provide efficient customer service.

These systems may assist with:

• Answering common questions
• Scheduling appointments
• Sending reminders or updates
• Routing inquiries to our team
• Providing project information

Automated systems operate under human oversight and are designed to assist our team in delivering better service.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience.

Cookies may be used to:

• Analyze website traffic
• Improve website functionality
• Remember user preferences
• Deliver relevant content

You may disable cookies through your browser settings if you prefer.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

While no system can guarantee absolute security, we continuously work to protect the information entrusted to us.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain business records
• Comply with legal obligations
• Resolve disputes

Third-Party Services

To operate our business effectively, we may utilize trusted third-party platforms including:

• Customer relationship management (CRM) software
• Messaging platforms
• Scheduling tools
• Payment processors
• Analytics services

These providers only receive the information necessary to perform their services and are required to maintain confidentiality and security.

Your Privacy Rights

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate data
• Request deletion of your personal data where permitted by law
• Withdraw consent from marketing communications

To request assistance regarding your personal data, contact us at:

[email protected]

Children's Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

Updates to This Privacy Policy

CAP Concrete Coatings may update this Privacy Policy from time to time to reflect changes in regulations, technology, or business practices.

Any updates will be posted on this page with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

CAP Concrete Coatings
Website: https://www.capconcretecoatings.com
Phone: (503) 919-8088
Email: [email protected]