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The Difference in the words of your warranty matter.

13 December 2023

When it comes to warranties for products and services like concrete coatings, understanding the difference between a manufacturer's warranty and a local company warranty is crucial. Here's why a manufacturer's warranty often takes the lead:

Expertise and Reputation: Manufacturers are specialists in their field. They design, produce, and thoroughly test their products to meet industry standards and quality benchmarks. Their reputation is on the line, so they are more likely to provide superior products and stand behind them.

Consistency: A manufacturer's warranty is consistent regardless of where you purchase the product. Whether you buy from a local company or across the country, the terms and coverage remain the same. This consistency assures consumers of a reliable warranty.

Longevity: Manufacturer warranties often offer longer coverage periods. They have confidence in their products and are willing to extend protection over an extended period, providing peace of mind to customers.

Resources: Manufacturers typically have the resources to honor their warranties. They have nationwide or global networks, making it easier to address issues promptly and efficiently.

Product Knowledge: Manufacturers have an in-depth understanding of their products. In case of warranty claims, they can provide better guidance and solutions, ensuring that the issue is resolved correctly.

Industry Standards: Manufacturer warranties are often in line with industry standards and best practices, ensuring that customers receive the quality they expect.

While local companies can offer personalized service and local expertise, their warranties may vary in terms of coverage and duration. Additionally, if a local company goes out of business, its warranties may become void, leaving customers without protection.

In summary, a manufacturer's warranty typically carries more weight due to the manufacturer's expertise, consistency, resources, and commitment to quality. When making purchasing decisions, it's wise to consider the strength of the manufacturer's warranty as a crucial factor in ensuring you get the best value and protection for your investment.

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